Simple Strategies in Conflict Resolution
We are often confronted with conflicts whether it is in our family, work or with friends. Sometimes we are faced with a dilemma on what strategies to use in order to resolve conflicts.
Conflict resolution strategies will enable anyone to become a better person and be able to develop conflict resolution skills.
First step in resolving conflict is to determine the conflict and identify the function and responsibilities of the individuals involved in the issue.
Second step is to speak up. Some would tend to isolate themselves but this actually would not resolve anything but just give time- and it may take a long one and time might be able to alleviate the emotions toward the other. However, studies show that the more you keep quiet, the bigger the conflict gets because there has never been a chance that both parties were able to talk it out and hear the sides of each other. Thus, speaking up in a calm voice – without shouting, swearing, name calling, interrupting the other, accusing, talking and making unreasonable demands, will enable each to air the issues and particular side.
In the third step you have to listen. At conflict resolution conference, everyone wants to speak up, without knowing that they do it all at the same time. No one will be able to understand each other if all are talking. Speaking is only effective when someone is listening. Active listening takes a major role in conflict resolutions. When you listen, a part of you will be able to see the point of view of the other and will also be able to come up with solutions.
Fourth step is to be assertive. Know your rights but also mull over the rights of the other. Solutions must be a win-win situation for everyone.
Fifth is to learn to forget. Once you have offered solutions on the basis of the discussion, learn to forget the issue and think of a future better relationship with each other. It may not be easy from the start but eventually you will be able to manage your feelings and make way in admitting that you were also wrong at some point.
Lastly, say sorry and mean it. Sometimes, that is the simplest way to resolve conflicts.
http://www.conflictresolutionstrategies.org/